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<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><b><span
style='font-size:16.0pt;font-family:华文中宋'>公交行业（巴士四汽）<span lang=EN-US>2012</span>年向社区公开承诺</span></b></p>

<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><b><span
lang=EN-US style='font-size:16.0pt'>&nbsp;</span></b></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>为更好地接受社会各界的监督，落实长宁区</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三高两少</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>目标，进一步加强公交行业行风建设，切实提高工作效率和提升服务水平，公交行业郑重承诺如下：</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>1</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、各公交线路起讫站公布本线路首末班车时间，做到准点发车。如发生首末班车严重误点，乘客可向有关企业或公交管理部门投诉，经调查核实，按法规相关条文处理，并酌情给投诉者相应的车费赔偿。</span></p>

<p class=MsoNormal style='text-indent:30.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>2</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、实施多级票价的线路，车厢内张贴本线路站级票价表。实施单一票价的线路，标明单一票价。按核定价格收费。经查实违章收费，向投诉者退回车资，并按车资费的二倍金额给予赔偿。</span></p>

<p class=MsoNormal style='text-indent:30.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>3</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、装有空调设备的车辆，按规定开启空调设施或换气设施。</span></p>

<p class=MsoNormal style='text-indent:30.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>4</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、装有电子读卡机的车辆开启电子读卡机。读卡机损坏，乘客可以拒付车费。</span></p>

<p class=MsoNormal style='text-indent:30.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>5</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、落实公交优先，优惠换乘的线路，优惠标志醒目，读卡机设施完好，使用正常。</span></p>

<p class=MsoNormal style='text-indent:30.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>6</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、遇车辆抛锚，做到安排好乘客免费换乘同线路同方向后车，后车必须停车带客。</span></p>

<p class=MsoNormal style='text-indent:30.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>7</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、公交司售值勤人员行驶途中规范服务，礼貌待客，不吸烟，不打手机，不讲粗话。</span></p>

<p class=MsoNormal style='text-indent:30.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>以上承诺，望广大市民监督、支持和配合。</span></p>

<p class=MsoNormal style='text-indent:30.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>公司监督电话：</span><span lang=EN-US
style='font-size:14.0pt'>62906388</span></p>

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